Hence, Field Service technicians need to be equipped with the best technology available to perform their tasks and deliver value to clients. Renowned industry research analysts, such as Gartner and IDC, recognize OverIT as a leader in maximizing customer service and supporting Utilities in the organization of their activities on linear assets and their workforce on field, thanks to the Geocall and SPACE1 products.
In fact, building applications on Augmented, Mixed and Virtual Reality is key to streamlining field processes. Leveraging the Virtual Collaboration, knowledge sharing and remote assistance capabilities provided by cutting-edge technologies, companies can arm their technicians with the latest tools to perform field tasks faster, better, and hands-free. In addition, they can dramatically reduce travel and training costs and increase first-time-fix rate and service delivery, with impactful results on their operational expenses.
Collaboration is particularly significant in this context. Thanks to AR, MR, and VR, field operators based in different locations are able to view the same asset, interact, ask questions, draw on it and take notes, and visualize all the required information in a “virtual room”, with no need for paper support. They are able to consult instructions or receive guidance from remote thanks to Head-mounted displays, smart glasses and other wearable devices, while executing their work. The more technicians and engineers collaborate and get real-time information to solve issues, the more they are able to efficiently complete their tasks.
OverIT provides complete and innovative products that promptly respond to customers’ needs and easily adapt to business processes. Come visit us for a live demo of our solutions in Hall 5, stand 5-525.
OverIT SpA
Hall 5 stand 5-525
marketing@overit.de
www.overit.de