Customer Success Manager

Start Date:
17.06.2022
Application deadline:
10.07.2022
Entry date:
10.06.2022
Place of work:
Employment Type:
Full-time
Experience Level:
Mid Level

About Enmacc GmbH

 

enmacc ist die am schnellsten wachsende digitale OTC-Energiehandelsplattform in Europa und digitalisiert den professionellen Energiehandel von Anfang bis Ende. Marktteilnehmer gewinnen Geschwindigkeit, Effizienz und Sicherheit. Mehr als 400 Unternehmen und über 1900 aktive Händler nutzen bereits das stetig wachsende enmacc Netzwerk aus Energieversorgern, Industrieunternehmen, Energiehandelshäusern und Stadtwerken für den Handel mit Strom & Gas. Alle Kunden können von mehr Marktchancen, Liquidität und neuen Geschäftspotenzialen profitieren.

enmacc ist die größte unabhängige RFQ-Plattform für den Handel mit Standard- und Nicht-Standard-Energieprodukten in Europa.

Wir setzen alles daran, die tägliche Arbeit von Energiehändlern und Portfoliomanagern zu erleichtern und ihnen dabei zu helfen, sich auf die Dinge zu konzentrieren, die ihnen wirklich wichtig sind.

Job description

YOUR MISSION

As the face of enmacc towards our customers, your mission is to ensure they use the platform successfully and turning them into enmacc promoters themselves.

YOUR RESPONSIBILITIES / WHAT YOU'LL DO

Customer Implementation

* Responsible for customer onboardings

* Provide information and documents for our customers

Customer Success plans for customer

* Tracking & Analyzing of Customer Activity

* Implementation of engagement campaigns

CRM maintenance

Customer Relations Tasks

* Telephone service

* Complaint Management

* Bug handling & technical support

Gatekeeping

* Contract and term check

Customer Billing

* Gatekeeping of new contracts

* Generate and ship invoices

* Churn Management

* Documentation for Finance

* Confirmations of termination

Customer Education

* Update knowledge base

* Pop-ups with inline manual

YOUR PROFILE / WHAT YOU'LL NEED

* 1 - 2 years of experience in customer-facing departments, ideally in B2B

* Strong analytical thinking

* Affinity and understanding of digital products and services (SaaS)

* Fluent English (additional languages are a plus)

* Skillful at building long-term relationships with executives and key stakeholders.

* Proactive team player with innovative ideas to inspire customer loyalty

* Experience working with cross-functional departments

* Energy market background is a plus.

OUR OFFER / WHAT YOU'LL GET

* Being part of our supportive, persistent, curious, and fun culture!

* Sign-on bonus of €3,000 (if coming without headhunter)

* Joining a grown-up start-up in the SaaS/energy field

* An entrepreneurial company culture with flat hierarchies

* Modern office spaces in the heart of Munich

* State of the art hardware and software

* A diverse, international team that celebrates differences

* Free drinks, fruit, and coffee as well as special fitness offers

* Hybrid work set-up, allowing you to combine working in the office with working from home

* German classes

* Learning & Development: a Personal Development Plan along with an allocated budget and 5 extra days off to further your personal & professional development

* Relocation assistance for international candidates

* Dog-friendly office

Got energy? Join us!

Employee benefits

Coaching/Trainings
Fitness Offers
Flexible Working Hours/Home Office
Canteen

Contact

Enmacc GmbH
Apply now
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