Innovation in Energy & Utilities: Fincons’ commitment to optimize core processes and automate customer support

Fincons Group, a leading international IT business consulting and system integration company, continues in its mission to revolutionise the Energy & Utilities sector with its innovative solutions.

With a presence across Europe, the US, and India, Fincons has long been a trusted partner in delivering digital transformation for leading utility companies, supporting them in achieving their business goals. This year, Fincons will once again be exhibiting at E-World 2025, showcasing its flagship solutions and sharing the success stories of clients who have chosen to adopt them. Among these are youtiverse, a cutting-edge platform designed to streamline and optimise the entire meter-to-cash lifecycle, encompassing metering, billing, and credit management, and the Utility Virtual Clerk, the AI-powered solution to automate and speed up utilities operations.

These solutions should be seen as complementary tools that can be used together. By integrating youtiverse with the Utility Virtual Clerk (UVC), it is possible to benefit not only from the optimization of core processes such as metering, billing, and credit management, but also from the automation of repetitive tasks, freeing up time and resources.

One of the most interesting use cases of the integration of youtiverse and the UVC is managing the overwhelming volume of final customer queries, particularly those related to bill clarification. Utility companies are in fact often inundated with customer requests, most of which pertain to billing. The sheer volume of enquiries places enormous strain on call centres, requiring substantial resources to maintain satisfactory response times. As a result, utility providers face increased operational costs and the risk of reduced customer satisfaction, as waiting times are inevitably extended by the volume of requests that need to be managed. 

With decades of vertical expertise in the Energy & Utilities sector and successful innovative use cases with tier-1 companies, Fincons is developing a solution to address this real business need by putting this integration into its roadmap.

youtiverse’s unique approach enables utility providers to meticulously reconstruct calculation processes acting as a sort of “Functional Debug Tool”, offering customers unparalleled clarity regarding their bills. Its flexible, calculation rules implementation also helps utilities significantly reduce Time-to-Market, with sustainable OPEX and CAPEX. These features have already made this platform a preferred choice among major players in the Energy & Utilities industry. 

Building on the strengths of youtiverse, Fincons will train its Utility Virtual Clerk (UVC)-an AI-driven virtual assistant – to operate within the platform, taking operations and customer service to the next level. Fincons’ UVC will be capable of automatically understanding customer requests, analysing billing queries, and interacting with youtiverse to quickly reconstruct calculation processes to provide customers clear, concise responses.

By offering accurate, immediate explanations to customers, the UVC can alleviate pressure on call centres, reducing the need for additional staffing while maintaining high standards of customer satisfaction. This seamless integration of AI will not only enhance operational efficiency but also empower customers with the information they need, fostering trust and loyalty.  At the same time, Fincons’ UVC will help companies free up valuable time and resources, allowing customer service team to focus on value-added activities.

“The addition of the UVC to youtiverse amplifies the capabilities of an already intelligent platform.” explains Simone Villa, General Manager Global BU Energy & Utilities at Fincons Group. “Thanks to this integration, which we have included in our roadmap, we will be able to provide utilities with an effective solution to significantly improve customer service levels while reducing time, costs, and resources.”

As utilities face increasing pressure to deliver both exceptional customer experiences and efficient operations, Fincons Group continues to pave the way with innovative and flexible solutions that drive measurable results and make sure their clients are ready to face future challenges. 

Visit our booth (4F123) to discover more!

About Fincons Group

Fincons Group is an international IT business consulting and system integration company that has been supporting companies for 40 years in seizing the opportunities of digital change by offering cutting-edge technologies and innovative solutions that always anticipate the future. Fincons offers advice on IT strategies in various fields, as well as system integration services for international packages, proprietary solutions and IT services in Smart-Shore through its Delivery Center to companies in the Energy & Utilities, Financial Services and Insurance, Media, Manufacturing, Public Administration, Transportation sectors and to International Institutions. The Group now has over 2,800 professionals and 17 offices in Italy, Switzerland, UK, Germany, France, Belgium, United States and India.

www.finconsgroup.com

 

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