Automated Customer Service Excellence with the Connectpoint Online Customer Portal

Specially developed for energy and utility customers, the Connectpoint customer portal enables the efficiency of business processes also for medium-sized energy companies. [218]

For utility companies, the customer portal offers the opportunity to inform their customers specifically about new products and services, to provide customised offers and personalized recommendations, thereby retaining customers and increasing revenue.

An ergonomic and intuitive user interface, tailored to the needs of utility customers (e.g., electricity, gas, heat), distinguishes the Connectpoint customer portal, ensuring effortless operation. By focussing on user convenience and easy problem solving, Connectpoint customers gain the loyalty of their end users. The online portal is becoming the most important communication channel, especially for the young and young at heart. Thanks to it, they can view, edit, and download contracts, master and meter data, invoices, complaints and more – all from the comfort of their homes, 24/7.

The data collected on user activity on the portal enables a detailed analysis of preferences and an evaluation of the effectiveness of marketing activities. These insights empower companies to better understand their end customers and adapt their business strategy accordingly.

The self-service approach speeds up processes and relieves the workload on customer service. User data can be visualised in real time and is available to the utility provider for processing at any time. The flow of information is facilitated and business processes, such as the management of customer enquiries, are rationalised.

Connectpoint's customer online portal is a ready-to-use SaaS or self-hosted portal with functions such as access to billing and payment details, communication channels, information on meter readings, complaint management, account details and savings and real-time data from the points of purchase. In addition to the existing functions, it can be flexibly expanded with additional modules, such as a debt collection module, to improve the customer experience.

About Connectpoint GmbH: Connectpoint GmbH offers software development and solutions for energy and utility companies. With expertise in low-voltage, smart building, monitoring and customer portals, the company develops customised services and applications and integrates them into existing IT landscapes. Its core competences include system integration, advanced analytics, and operational technologies (OT). Connectpoint's customers range from multinational corporations to local energy, water, and heat suppliers. If you would like to find out more, please contact us.

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