The online customer portal is the most important communication channel between service energy providers and customers. The multilingual Connectpoint application with a user-friendly, ergonomic, and intuitive interface is designed to meet the needs of utility customers (e.g. electricity, gas, heat). Through this portal, customers can view, edit and download their contracts, master and meter data, invoices, complaints, and more from the comfort of their homes. By increasing user convenience with a flexible tool for remote inquiry and problem resolution that is available 24/7, companies gain the loyalty of their customers. At the service provider level, customer data can be visualized in real-time and is available to the utility for processing at any time. They can be easily processed further and improve the efficiency of employees.
The Connectpoint customer portal offers high flexibility and a short time-to-market. New complex energy services such as e-mobility or energy efficiency can be integrated quickly. They offer the opportunity to become more attractive to customers. With the Connectpoint customer portal, energy and utility companies are prepared for all future challenges to digital processes.
Connectpoint customers such as EWE rely on the proven customer portal for their gas retail and sales. Veolia uses it successfully for innovative services in the field of building energy efficiency and offers its customers live access to energy production and consumption data with this service.
Connectpoint's customer online portal is a ready-to-use Saas or self-hosted customer portal with features such as access to billing and payment details, communication channels, meter reading information, complaint management, account data, change profiles, savings, and real-time data from consumption points. In addition to existing functionality, it can be flexibly extended with add-on modules, such as a collections module, to enhance the customer experience.
About Connectpoint: Connectpoint GmbH is a reliable partner in the field of customer excellence. As a software house, it offers standard and individual solutions. With its many years of experience, it is a specialist in software solutions for energy and utility companies.
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